The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Azad S.01-03-2025
TYPE:ServiceMODEL:ID.4YEAR:2022
I purchased this ID.4 from your dealership in November 2022, and on my way home, I noticed that the navigation system was not functioning—and it still isn’t working. As a result, the car is unable to correctly identify its time zone.
Two months after purchase, the 12V battery failed, leaving my car stuck in a low-clearance garage for six weeks. I had to pay $550 for a specialized towing service to remove it.
Additionally, the operating screen frequently turns off when I reverse the car. On one occasion, this issue caused the rear side of the car to rub against a post. Despite purchasing insurance through you to cover glass, tire, and body scratches, I was informed that it does not apply in this situation.
The high-voltage battery's charge storage capacity has also decreased significantly, dropping from 280 miles to 200 miles. Furthermore, I was told I would have a three-year SiriusXM subscription, but it ended after only two years.
How can we resolve these ongoing issues?
Jeremy B.12-27-2024
TYPE:ServiceMODEL:JettaYEAR:2024
David P.12-15-2024
TYPE:SalesMODEL:TiguanYEAR:2024
These guys are amazing. Had to find the right car and they did it
Terry D.12-09-2024
TYPE:ServiceMODEL:TiguanYEAR:2019
Jon K.12-05-2024
TYPE:ServiceMODEL:TiguanYEAR:2020
To Whom It Concerns:
I recently took my 2020 Tiguan in for service to Royal VW in Bloomington, Indiana. I did this even though I had a negative experience previously with my wife’s Atlas having major issues during a standard service. I thought I would give them another chance as it was the most local option and my problem seemed to be something that needed to be addressed in limited distance. Upon dropping the vehicle off for the appointment that was made almost 2 weeks after I called and requested one. I had to get the attention of someone to help me check the car in. Then it was found that my appointment was through a certain advisor. They got his attention and then he started the process. I told him the mileage on the vehicle and Preston asked what brought me in. I then stated that it is leaking coolant and I believe it is the water pump leaking. I advised him that I have an extended warranty and gave him that information. Then I just mentioned that the check engine light came on just the night before and I haven’t had the chance to scan it yet. He then presented me with the tablet for me to sign for the services. He then said, “once they confirm that the service light is related the two charges will become one”. Therefore, I signed the tablet and left the facility. A few hours later, I received a video from the technician that stated all of the things they found with the vehicle. Most of which I did not ask for them to look at. He did say that the thermostat housing was causing the coolant leak and that he believed that was going to be covered under warranty and that the engine light was a battery code. He stated that the Service Advisor would be contacting me to discuss the next steps. After waiting 3 hours and not hearing anything, I reach out to see what the status is. I thought it was due to trying to get answers from the extended warranty company as I know that can be a difficult process. However, I was told that they were waiting on my approval, even for things that are being covered by VW due to an extension to the factory warranty due to the known problems. I then said, anything that is done at no cost to me obviously should be done. I am not sure why the delay and the additional approval is required for something that is being done under warranty. I was then told that there would be no charge for the warranty covered repair but that there would be a charge of $190 for the diagnosis fee for the check engine light as it was not related and was a battery code instead. I then stated that I disagreed with the charge as that is something that is done for free at thousands of places and was not expressly requested. I simply just asked the manager to give me a call so I could discuss this with him. He then first tried texting me as I was doing with the advisor even though I requested a phone call. Once I reminded him of this I received a call. Very quickly during the call the manager became very assertive and verbally aggressive with me. Even when I told him as the customer I was stating that he is charging me for something I didn’t request he then pointed to the form that was signed. I advised him that it was signed under the understanding that the charges were going to be rolled in to one. Every time I tried to explain why I did not feel it was right to be charged the fee he kept circling back to me signing the document. While I understand that I signed it, I feel that it is very misleading and rather shady to verbally be saying one thing and then present another in writing and not be willing to go by what was said. I never asked them to scan it. They took it upon themselves to add the task to the sheet prior to me signing. I only signed off on it based on the comment that was made by the advisor. I was also not told prior to signing that the charge would stand if it was literally anything other than coolant leak related. He lastly offered a coupon for 15% off the fee, which I accepted because I felt that was basically
Todd I.12-03-2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Timothy H.12-02-2024
TYPE:ServiceMODEL:TiguanYEAR:2023
Jaden S.11-28-2024
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Friendly staff and very helpful. My service advisor Preston took care of all of my concerns and kept me updated during the appointment. Great service!
