Average Score (100 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

100 Ratings

4.9 Average

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  • Lisa R.06-30-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    excellent service

  • Karan R.06-24-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Gregory G.06-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Appointment on time service done while I waited

  • Robert D.06-20-2025

    TYPE:ServiceMODEL:PassatYEAR:2022

  • John M.06-08-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    I called Royal for 50,000 mile service on my Jetta. They actually answered the phone. Talked with Preston in service. Brought it in the next day. They took care of everything. Even shuttled me to work across town.

  • Michael S.05-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Very clean facility and very professional workers.

  • Drew F.05-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Catherine H.05-13-2025

    TYPE:ServiceMODEL:GolfYEAR:2021

    Very organized. Friendly and knowledgeable.

  • Lydia H.05-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Scheduling was easy, the services & costs were discussed up front & everything was done quickly/as expected!

  • David M.05-13-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2022