3333 East 3rd Street
Bloomington, IN 47402
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2018
Awesome Customer Service, friendly and kept me informed of how long my car would be and updated me on any issues they encountered. I appreciated the professionalism, and at the same time how Royal Volkswagen on the Eastside treats me like their number 1 customer!
TYPE:ServiceMODEL:AtlasYEAR:2021
The online appointments are quick and easy. When I rolled up, I was able to check in quickly with friendly staff. I got a shuttle ride home a very quickly, and my car was taken care of with in the timeframe. I was quoted there was a mixup with the service desk when I called to verify that all of the parts for the recall were ordered and I Thought that I bought paint, but they did not put the paint order in so I did not get it. I also had trouble because I have this reoccurring engine light that comes on, but Volkswagen has never been able to help me because it is intermittent and not on when I bring it in for scheduled service. I’m not sure how I’m supposed to Troika it or how I’m supposed to get it fixed. If the only way you can fix it is when it’s on And it only flashes briefly. That’s my only complaint is that I need some troubleshooting and that doesn’t seem to be available.
TYPE:ServiceMODEL:BeetleYEAR:2018
Did everything that needed to be done faster than estimated.
TYPE:ServiceMODEL:AtlasYEAR:2020
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The service staff was very nice explaining what they were going to do
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Friendly greeting. Delivered work on time. Pit in some extra effort to clean the car.
TYPE:ServiceMODEL:AtlasYEAR:2023
Nothing needs improvement. Everything was explained and done as expected A+++++++
TYPE:ServiceMODEL:AtlasYEAR:2025
excellent communication and great service. Did everything promised.
TYPE:ServiceMODEL:Jetta GLIYEAR:2023