Average Score (101 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

101 Ratings

4.9 Average

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  • Brandon R.09-29-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

  • Michael F.09-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Overall service and replacing my back passenger side light bulb went well. However, when I got home I noticed the front passenger side light was now out. It would've been nice if the Royal VW dealership would've checked all vehicle lights before releasing my car.

  • Marissa C.09-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Zachary B.09-18-2025

    TYPE:SalesMODEL:Golf RYEAR:2025

    From the moment I reached out to Jeremy in sales to my arrival to the dealership the best word to use is 'easy'. Easy to speak with, easy to come to a mutually beneficial deal, easy to complete the paperwork, easy to handle the trade-in.

  • Sharon F.09-16-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Patricia S.09-15-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Stephen W.09-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Prompt professional service and very good communication

  • Terry D.09-05-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Xiaoqiang H.09-04-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    I recommend providing customers with clearer instructions about the benefits of purchasing the car and offering small gifts during pickup to enhance their experience.

  • Jereme F.08-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    Preston Is A+ Takes care of everything. Fast service and always keeps me up to date.